Over the years working on successful implementations for Enterprise clients, we have developed a process to make sure implementations work well. We call it the Ecampus Elearning Framework.
1 Start with a Free Trial
Unlike many providers of enterprise software, we encourage you to try our systems before you buy.
Make sure the system does everything you need. Feel free to discuss your needs with us at any time.
Try the LMS. Make sure you love it. We’re here to help.
If you wish, get a third party analyst the try out the system.
To make sure you get the most out of the trial, we provide demonstrations and training via online screen-sharing. (On-site training is available, but will cost extra.)
Free Demo
If you'd like to be shown around the LMS, contact us for a demo. It will take about an hour. We'll take you through the main features and discuss your needs.
Training
Contact us with any questions you have. Happy to help.
Want to test out integrations, customisations, or engage in a more extensive study? That’s what our Pilot Study program is for.
Pilot Study
With a pilot study we take you through the process of integrating the system with your organisation (See “2 - Implementation Process” below).
Or you can just try out part of the process. From using our APIs to training your staff. Just implement the system for part of you organisation’s activities. Whatever you need to test out. We can adjust the study to meet your precise needs.
We want to make sure all the boxes get ticked and you feel secure in your decision.
A Pilot Study is not free, however. You pay for our services. But it gives you peace of mind before making an even more substantial commitment.
We will rebate any costs incurred during the Pilot Study that would usually be bundled as part of the usual implementation process.
Tenders
We don’t do tenders. We’d rather focus on building great apps than filling in forms.
But if you have any questions or things that are a concern, do let us know. We’re happy to help. Perhaps a pilot study is what you need.
2 The Implementation Process
You’ll get phone call from your “Implementation Manager”. This is the expert who will help you make your project a success.
Step 1: Pre-Implementation Discussion
The first phone call is usually about:
- aims, motivations
- who needs be involved, stakeholders, how we can help them
- time frame (your “go live” date)
- reporting requirements
- integrations (use of our APIs, and so on)
- custom modules
We’ll also ask you to put names to roles:
- authors
- admins
- content authors
- content admins
We’ll also go through any existing data, particularly user data, that you need to import.
And, finally, a major question:
- what would a successful project look like?
If we can understand the motivations behind you requirements, we can work out the best way to get things done.
You concentrate on your elearning requirements, we do the rest.
Step 2: Configuration
This phone call and screen-sharing session is where we get into the nitty gritty of setting up your LMS.
- We map your organisation structure to the LMS. User roles, job roles, locations, offices, and so on.
- Set up the main user profiles;
- Explain how we login - with your permission - to provide remote support.
LMS is an enterprise application, so there is a lot of functionality. We go through all the configuration options. We turn off all the things you don’t need.
Then we discuss your “Look and feel” requirements, logos and corporate colour scheme.
Customisation - Modules
If the LMS doesn’t quite have some of the functionality you want, that’s fine. We can write a custom module for you at any time.
We’ll provide
- wireframes;
- a description and sample help documentation (how the module will work).
You pay for this specification in advance.
Once you’re happy the specification, then we develop a fixed quote based on that specification.
Step 3: Training
We provide three broad types of training bundled with your annual fee.
- Author, content creator
- Course Manager
- Administrator
Note: demonstrations and training are via online screen-sharing. On site training is available, but is not bundled with your annual fee.
Author training, Content Creator Training
How to create your own learning content and upload it to the LMS. We discuss SCORM versions, what data you can send to the LMS via the SCORM API, and so on.
If you opt to use our authoring tool, we can also train you in that.
We can also show you how to create basic content in the LMS itself.
Course Manager Training
Here we take course managers through:
- Loading content;
- Creating content in LMS;
- Configuring content;
- Configuring tests, forums rules, chat, surveys, etc.
- Custom modules (if appropriate)
Administrator Training
This is all about how to administrate your fully configured LMS.
- managing courses,
- modules,
- company structure (branches, locations, etc),
- skills,
- job roles,
- notifications,
- users,
- groups,
- archiving,
- recertifications,
- custom reports,
- custom modules
Q & A
Don’t forget - you can ask questions at any time. And support is always available. (See “Support” below)
Post Implementation Review
Here we’ll ask how the implementation went. How we could improve. What your plans for the future are and how we can help with those plans.
3 Support
Once the implementation is completed, you will be transferred from your implementation manager to our support folks.
You will get a ‘phone call from a support person.
You’ll be introduced to the support system, the support process and how to get the best out of support.
We have the best support in the business. We’re always here to help.
We don’t believe in call centres. You will talk to experts working with our developers and other staff.
Read more about support here.
4 Hosting
Hosting is with Rackspace, a leading US tier 1 provider with data centres in Texas, Virginia, Chicago, the UK, and Hong Kong.
We use a combination of virtual servers and dedicated physical servers to host LMSs.
Our servers and operating systems are managed by Rackspace, we manage the application and web layers.
For more about rackspace’s infrastructure, please go to:
rackspace.com
Backups
Hourly, daily, weekly. Off-site.
Security
- Keycard, biometric scanning;
- Round-the-clock surveillance;
- Thorough background checks of staff.
Unlimited Bandwidth
Unlimited Storage
Your Data
You own your courses and student data. There is no question about that. You can export your data at any time.
We don’t want to lock you in to our system.
Confidentiality
We have many clients who take confidentiality very seriously, so we understand your concerns.
We’re happy to sign standard confidentiality agreements to protect your sensitive data.
