McKesson Asia-Pacific, the leading provider of high-quality telephone-based healthcare throughout Australia has used Ecampus' elearning solutions to train a significant number of health call centre staff around the country.

Challenges

• McKesson Asia-Pacific is the leading provider of high-quality telephone-based healthcare throughout Australia and New Zealand
• With staff based in a number of diverse locations around Australia, McKesson needed to deliver consistent and engaging learning content to staff and accurately track the results
• A large volume of face to face learning content had been developed and needed to be converted for delivery in an online format
• Due to the complex nature of the course material, students required the ongoing support of course facilitators

Solution

• McKesson selected Ecampus Enterprise LMS after comparing functionality and services to other vendors in a RFP
• Ecampus’ elearning authoring tool, Composica, was chosen for the development of in-house learning content
• Ecampus converted more than 70 face to face courses to a format for online delivery
• Implementation, consulting and training services were provided by Ecampus prior to roll out

Results

• The end result has been improved clinical decision-making and consumer outcomes as well as high levels of consumer and stakeholder satisfaction with the healthcare services operated by McKesson
• Consistent & engaging learning content can now be provided to staff on an ‘as needed’ basis which will ultimately assist in reducing the costs of induction training
• Course facilitators can track student progress in real time, identify learning issues and monitor the effectiveness of learning content
• New content can be quickly developed and modified in-house by training staff