PACK & SEND offers a complete range of freight, packing, courier and removalist services, specialising in handling goods that are large, fragile, awkward and valuable. PACK & SEND operate through a global network of retail logistics service centres. PACK & SEND has expanded from one store to a national network of over 100 conveniently located stores in every State of Australia. PACK & SEND have established stores in New Zealand and the United Kingdom and are continuing to grow their retail network worldwide through franchising.

Challenges

• Provide consistent training to ensure a consistent customer experience across Pack & Send’s international franchise network
• Deliver training across Australia, New Zealand and the UK
• Provide a method of training that was easily accessible to a diverse range of users
• Ensure the accuracy of training & compliance records

Solution

• Pack & Send evaluated several solutions and chose Composica & Ecampus LMS Enterprise Edition for creating learning content and managing learners. Both products were chosen for their ease of use and functionality provided
• Training & ongoing support was provided by Ecampus’ technical support via remote training sessions
• Learning content was developed in house by subject matter experts

Results

• High uptake of the system by Pack & Send franchisees
• Ability to quickly develop and distribute learning content to address changes in policies, procedures and regulations and ensure consistency across the international network
• Continuing to measure the results of training against several KPIs